This Refund Policy outlines the terms governing refunds, cancellations, and subscription billing for Kosmonel (“Platform”, “Service”, “we”, “our”, or “us”).
By purchasing or subscribing to the Service, you agree to this Refund Policy.
1. Subscription-Based Services
Kosmonel provides digital subscription-based cybersecurity monitoring and website security services.
Access to features, monitoring infrastructure, analytics, alerts, and related functionality may require a paid subscription.
2. Free Trial & Evaluation
Where available, users are encouraged to use:
- Free plans
- Trial periods
- Demo features
before purchasing a paid subscription. This allows users to evaluate the Service prior to making a financial commitment.
3. Refund Eligibility
3.1 Monthly Subscriptions
Monthly subscription payments are generally non-refundable once a billing cycle has started.
However, refunds may be considered under limited circumstances, including:
- Duplicate billing
- Accidental charges
- Technical inability to access the Service caused solely by Kosmonel infrastructure failures
Refund requests are evaluated on a case-by-case basis.
3.2 Annual Subscriptions
Annual subscriptions may be eligible for partial refunds ONLY if:
- The request is submitted within 7 days of purchase
- The account has not significantly utilized platform resources
- No abuse or policy violations are detected
Approved refunds may be prorated based on usage and service consumption.
4. Non-Refundable Situations
Refunds will generally NOT be provided for:
- Change of mind
- Failure to cancel before renewal
- Lack of usage
- User configuration errors
- Website misconfigurations
- False-positive security findings
- Third-party service interruptions
- DNS propagation delays
- External infrastructure failures
- Violations of Terms of Service
- Suspension due to abuse or unauthorized activity
5. Subscription Cancellation
Users may cancel subscriptions at any time through their account dashboard or by contacting support.
Upon cancellation:
- Future renewals will stop
- Access continues until the current billing period ends
- No partial refunds are guaranteed unless required by law
6. Automatic Renewals
Subscriptions may renew automatically unless canceled before the renewal date.
By subscribing, you authorize recurring billing for the selected subscription plan.
Users are responsible for managing cancellation before renewal.
7. Failed Payments
If payment processing fails:
- Service access may be limited or suspended
- Monitoring jobs may stop
- Historical data retention may be reduced
- Alerts may be disabled
Kosmonel reserves the right to retry payment collection where permitted.
8. Chargebacks & Payment Disputes
Initiating fraudulent or abusive chargebacks may result in:
- Immediate account suspension
- Permanent service termination
- Restriction from future use
Users are encouraged to contact support before initiating payment disputes.
9. Enterprise Agreements
Custom enterprise contracts, SLAs, or negotiated agreements may include separate refund and billing terms.
In such cases, the enterprise agreement shall take precedence over this Refund Policy.
10. Service Availability Disclaimer
Kosmonel provides monitoring and security visibility services on a commercially reasonable effort basis.
We do not guarantee:
- Continuous uninterrupted operation
- Detection of all vulnerabilities
- Prevention of cyber incidents
- Real-time alert delivery under all conditions
Temporary outages, maintenance windows, or third-party failures do not automatically qualify for refunds.
11. Modifications to This Policy
Kosmonel reserves the right to update or modify this Refund Policy at any time.
Updated versions become effective upon posting to the website.
Continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Information
For billing questions or refund requests, contact:
Company: Kosmonel
Email: [email protected]
Website: https://kosmonel.com
Refund requests should include:
- Account email
- Transaction details
- Reason for request
- Relevant supporting information